CUSTOMER CARE

Detailed description of goods and/or services

Imiso Ceramics is a high-end brand of contemporary, hand-crafted ceramic art, specialising in collectable once-off pieces by award-winning ceramist team Andile Dyalvane and Zizipho Poswa.

Orders

The laws of South Africa govern this website, and Imiso Ceramics chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, A102, The Biscuit Mill, 375 Albert Rd, Woodstock, Cape Town, 7915.

Payment

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Imiso Ceramics bank account, the details of which will be provided on request.

Delivery Policy

We have successfully shipped and delivered thousands of artworks all around the world during our more than thirteen years of operation.
Assuring you of our best service at all times. The courier company used for shipping your package is a third-party company.

What we need:

  • Your preferred daytime physical delivery address
  • Your preferred daytime telephone number (preferably mobile)
  • Your email address – for the couriers to liaise directly with you throughout the transportation process.

All national orders are sent via Specialised Freight services and Please allow 5 working days for the delivery of your order.

Return and refunds policy

We want all of our customers to be happy with purchases made at Imiso Ceramics. However, if you receive any products that you are unhappy with, you may contact us within 7 days of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs.

All products are returnable, excluding:

  • Special Order
  • Custom-Made
  • Commissions
  • All Products purchased on sale

 

Products returned must be unused, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (7 days after receipt of your parcel). Please ensure when returning the parcel that the Products are securely packaged. Any item which is returned in a damaged condition will not be liable for a credit.

Exchange policy

If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are responsible for postage/courier costs of returning the item. Any item which is returned in a damaged condition will not be liable for a credit.

If you are unhappy with the order, please notify us within 24 hours. You may then return the item within 5 working days, securely packaged and at your own cost and we will credit you so that you may select something else. If the item arrives at our studio in a damaged condition, no credit will be offered.

Product care

Ceramics is a fragile, precious material, but when looked after it should last you a lifetime. Here are some tips on taking care of your pieces
If your piece gets dirty, gently wipe clean with a damp cloth with liquid soap, rinse with clean water and allow the piece to dry.

Questions about the Terms of Service should be sent to us at info@imisoceramics.co.za

Customer Privacy policy

Imiso Ceramics shall take all reasonable steps to protect the personal information of users. For this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

For the full privacy policy, visit our privacy policy page.

Other

The laws of South Africa govern this website, and Imiso Ceramics chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, A102, The Biscuit Mill, 375 Albert Rd, Woodstock, Cape Town, 7915.

Company information

This website is run by Imiso Ceramics (private company) based in South Africa trading as Imiso Ceramics and with registration number 2007/038528/23 and with Majolandile Dyalvane and Zizipho Poswa as Members.

Company physical address: Unit A102, The Old Biscuit Mill, 373-375 Albert Road, Woodstock, 7945

Email: info@imisoceramics.co.za

Phone: (+27) 021 447 2627

Select your currency
ZAR South African rand
X